Shipping & Returns

SHIPPING

M & M Skatewear offers a variety of shipping options for your purchase. If using USPS First Class or Priority Mail, you can estimate transit time by visiting USPS.com. Some items are also drop-shipped directly from our manufacturers or distributors. Every domestic order that leaves M & M Skatewear will have delivery confirmation information.

You can also select expedited service; additional charges will apply and will be added to the final order and shipment. We will ship internationally to Canada by request. Please note: Canadian customers are responsible for all import duties and taxes.

Shipping service speed is not the same as total delivery time. Carrier estimates begin after the carrier accepts the package and do not include order processing, weekends, or holidays.
Most in-stock items ship within 24–48 business hours.
Because figure skating products come in many sizes, widths, and colors, some items must be ordered from the manufacturer. If an item is backordered or needs extra time, we will contact you to confirm availability and timing before your card is charged.

M & M Skatewear is not responsible for any breakages or delays associated with UPS, USPS, FedEx or DHL.

RETURNS

Items must be returned unworn or unused, with tags, and in their original packaging. We may reduce your refund if an item has been used, damaged, or handled more than necessary.

You may request a return within 14 days after your item is delivered.
You are responsible for return shipping.
A 20% restocking fee will be deducted from refunds on returned items.

HOW TO START A RETURN OR EXCHANGE

Contact us before sending anything back. Items sent without first requesting a return will not be accepted. Once approved, we will give you instructions on how and where to send your package.

Every return or exchange must meet all of the following requirements:

The package must be shipped with tracking. We recommend insuring it, as we are not responsible for items lost in transit.
Include a note in the package with your order information and whether you are returning or exchanging.

If your return does not meet these requirements, the refund will be denied. No exceptions.

EXCHANGES

For eligible exchanges within the continental United States, we cover the cost of shipping the replacement item to you. This applies to one exchange per order.
No restocking fee is charged for exchanges of eligible items returned in as-new condition.

FINAL SALE ITEMS

The following are final sale and cannot be returned or exchanged:

Clearance items.
For hygiene and safety, personal-wear items: protective padded shorts, Bunga products, socks, tights, gloves, undergarments, and insoles and arch supports.
Custom and special-order skates are non-returnable and non-refundable.

We cannot accept boots that have had blades mounted on them or skates that have been skated in.

Once confirmed, backordered items may be subject to cancellation or restocking fees, or may qualify only for store credit.

* All sales are final on custom orders. Custom constitutes orders made especially for you, including, but not limited to: non-stock colors/fabrics; custom decorations (including crystal decoration); dresses; apparel made to specific sizes; and skates and boots with blades mounted by us. Custom dresses that do not fit, but are made with measurements provided by the customer, are non-returnable. Please note that some rhinestone/crystal decoration is done by hand and may vary slightly from images shown on the website.

DAMAGED OR MISSING ITEMS

If your order arrives damaged or with missing items, keep all original packaging and contact us within 48 hours of delivery. Packages marked as delivered by the carrier are considered delivered. If you want added protection, choose a shipping method that requires a signature when available.

REFUNDS

Approved refunds are processed to your original payment method within 2 weeks of our receiving your return. We will only contact you if your refund is not approved. Your bank or payment provider may need additional time to post the refund.

If you received free shipping on your order, the cost of that shipping will be deducted from your refund amount.

RETURN SHIPPING ADDRESS
Please use the following address for all returns:

M & M Skatewear
109 Munro Dr.
Camillus, NY 13031

Refused Packages: Refused shipments will be charged outbound shipping and any costs incurred for return shipment. Refused items are subject to 20% restocking fee.

CONTACT

To start a return, ask about an exchange, or report damaged or missing items, contact us at sales@mmskatewear.com.